The login screen is where most new setups get stuck. Check these in order.
1. The server address
| Wrong | Right |
|---|---|
| example.com | http://example.com:8080 |
| http://example.com:8080/ (extra slash, some apps) | http://example.com:8080 |
| https:// when the server uses http:// | match the email exactly |
Copy the address from your welcome email instead of typing it on a remote. Use the Fire TV app on your phone or a USB keyboard for long addresses.
2. Username and password
- They are case-sensitive.
- Watch for a space copied at the end.
- Letters like O and 0, l and I look alike on TVs.
3. The account
- Has the plan expired? Check your order email.
- Was the password changed after a renewal?
- Are too many devices playing? See max connections.
4. The app
- Try the same login in another app (VLC with the M3U link is a quick test).
- If it works elsewhere, clear the first app's data and log in again.
5. The network
Some public networks and a few ISPs block IPTV servers. Test on mobile data; if it works there, see ISP blocking.
Questions and answers
Why does my IPTV say invalid username or password?
Usually a typo, case difference or trailing space. Paste the details from your email.
Do I need the port number in the server address?
If your welcome email shows one, yes. Include it after a colon.
My login works in one app but not another. Why?
The second app may need a slightly different address format, or its data is corrupt. Clear it and retry.
More fixes & errors guides
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- IPTV error codes explained
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- IPTV app keeps crashing
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