There are two different problems that look alike: the channel list does not appear, or the list appears but channels will not start.
The channel list does not appear
- Check the login details and server address (login fixes).
- Check the plan is active.
- Wait: a large list can take a minute on a slow stick.
- Clear the app's data and log in again.
- Test in a second app with the M3U link.
The list appears but channels do not play
- Try several channels from different groups.
- Switch player engine or decoder.
- Restart the device and router.
- Test on another device or on mobile data.
Read the result
| Result | Meaning |
|---|---|
| No channels on any device | Account or server address |
| List loads, nothing plays on any device | Network blocking or account |
| Works on mobile data only | Home network or ISP |
| Works in VLC, not in the app | The app; reinstall or switch |
Questions and answers
Why is my IPTV channel list empty?
Wrong login details, an expired plan, or the app has not finished loading.
Why do channels show but not play?
Often a player setting or network block. Switch player engine and test on mobile data.
Should I reinstall the app?
If the login works elsewhere, yes: clear its data or reinstall.
More fixes & errors guides
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- IPTV login failed: how to fix it
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