A connection is one device playing at a time. Installing your login on five devices is fine; playing on two at once with a 1 device plan is not.
Why it happens
- Someone else in the house is watching.
- An app on a phone is still streaming in the background.
- A device did not close the stream properly (it times out after a minute or two).
- Multiview counts each tile as a connection.
Fixes
- Stop playback on other devices and fully close the apps.
- Wait two minutes for stale sessions to end.
- Avoid multiview on a single-connection plan.
- If two people regularly watch at once, a 2 or 3 device plan is cheaper than separate subscriptions. See multi-device plans.
Questions and answers
What does max connections mean in IPTV?
More devices are playing at the same time than your plan allows.
Does multiview use more connections?
Yes, each tile is a separate stream.
Can I install my login on several devices?
Yes. Only simultaneous playback counts.