A pre-sales message is the cheapest test of an IPTV provider: it costs nothing, and the reply shows how the store treats customers before it has their money. Here are the ten questions worth asking, and what a good answer looks like.
| # | Question | A good answer |
|---|---|---|
| 1 | Are these channels included? (list three to five) | A yes or no for each one |
| 2 | Which app do you recommend for my device? | A named app for your exact device |
| 3 | How many screens can play at once on this plan? | A number, and what happens if you exceed it |
| 4 | Do you send an Xtream Codes login, an M3U link or both? | Both, or a clear answer |
| 5 | Is there a TV guide, and is it in my time zone? | Yes, with how to fix the time if needed |
| 6 | How quickly are login details sent after payment? | A realistic time, not "instantly guaranteed" |
| 7 | What does your refund policy cover? | Specific cases, in writing |
| 8 | Does anything renew automatically? | A clear yes or no |
| 9 | How do I renew without losing my settings? | Time added to the same login |
| 10 | Where do I get help after I buy? | The same channel that answered you now |
How to read the replies
- Specific answers to your exact questions are a strong sign.
- Asking which device you use, before recommending an app, shows real support.
- A written refund policy you can point to later matters more than a promise.
- A copy-pasted sales message that ignores your questions.
- Pressure to buy a long plan first.
- No answer at all until you have paid.
Where to send them
Use the contact channel shown on the store's own site. In our directory, 13 stores list Telegram and 10 list WhatsApp. Each provider guide shows the contact options we found on its site.
Questions
What should I ask an IPTV provider first?
Whether three to five channels you care about are included; the answer and its speed say a lot about the store.
Is a fast reply enough?
No. A specific answer to your actual question matters more than speed.
Where do I contact an IPTV store?
Through the contact channel on its own website, usually Telegram, WhatsApp or a form.
More: IPTV setup guide · Check a provider · Storefront templates · Copycat sites · Plan length · Provider offline · Multi-device plans · Support channels