If your phone plays the channel and the TV does not, the subscription and server are fine. The problem is the TV side.
Is the phone on mobile data?
If yes, switch the phone to your home Wi-Fi and test again. If it now fails on the phone too, the problem is your home network or ISP, not the TV. See ISP throttling.
Same Wi-Fi, phone works, TV does not
| Cause | Fix |
|---|---|
| TV Wi-Fi is weaker | Ethernet, or move the router |
| TV app outdated | Update or reinstall the player |
| Different login typed on TV | Re-enter, ideally pasted |
| Connection limit reached | Stop the phone while testing |
| TV cannot decode the format | Switch player engine, or use a stick |
Connection limits
If your plan allows one device and the phone is playing, the TV will be refused. Close the app on the phone completely, not just minimise it.
Questions and answers
Why does IPTV work on my phone but not my TV?
The TV's Wi-Fi, app or settings, or the phone is using your only connection.
Can a phone in the background block my TV?
Yes, if the app keeps streaming. Close it fully.
Will a streaming stick fix it?
Often, if the TV's app or Wi-Fi is the weak point.